Refund Policy

This Refund Policy explains when refunds are available for digital travel guides purchased from ENROUTE editions, and how to request one.

Business Information

ENROUTE editions is operated by Olena Pavluchenko, an individual entrepreneur (sole proprietor) registered in Ukraine.

Registered address: Triq Dragonara 47, Business Centre Dragonara City, St Julian’s STJ 3101, Malta.

Digital Products

All products sold on this website are digital travel guides delivered as downloadable PDF files. No physical goods are shipped.

Your Right to Cancel (Digital Content)

If you are a consumer in the European Union or United Kingdom, you normally have a 14-day right to withdraw from a purchase of digital content without giving a reason.

Because your guide is delivered immediately after payment, by completing checkout you expressly request immediate delivery and acknowledge that your right of withdrawal is lost once download access has been provided, in accordance with applicable digital content regulations. If access has not yet been provided, you may still cancel within 14 days of purchase.

When We Offer a Refund

We want you to be able to use what you paid for. We will issue a full refund if:

• You were charged more than once for the same guide
• Payment was taken but the guide was never delivered and our support could not resolve the delivery issue
• The PDF file is corrupted, incomplete, or otherwise unusable, and we are unable to provide a working replacement
• The purchase was unauthorized (e.g. fraudulent use of a payment method), subject to verification

When We Don’t Offer a Refund

Because the guide is delivered instantly and can be downloaded and saved, we generally do not issue refunds for:

• Change of mind after a working file has been successfully downloaded
• Dissatisfaction with the destinations, recommendations, or style of content covered, where the guide matches its public description
• Local information (prices, opening hours, availability) changing after purchase, as noted in our Terms of Use

This does not affect any statutory rights you have under the law of your country of residence that cannot be waived.

How to Request a Refund

To request a refund, contact us within 14 days of your purchase date with your order confirmation email and the guide you purchased. We aim to respond within 2 business days.

Refund Processing

Approved refunds are issued to your original payment method. Processing times depend on your bank or card provider, and typically take 5-10 business days to appear on your statement after approval.

Payment Provider & Merchant of Record

Payments on this website are processed by Paddle.com Market Limited, who acts as the Merchant of Record for all purchases. Paddle may independently review and process refund requests and payment disputes in accordance with its own policies and applicable card network rules, in addition to the terms set out here.

Contact

Refund requests and questions about this policy can be sent to:

• ENROUTE editions: elenapavluchenko8@gmail.com